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Dr Gary S Goodman

Member since: June 27, 2011

Articles By Dr Gary S Goodman

Reaching Out With The Spirit By Dr. Gary S. Goodman ” 2005 President, Customersatisfaction.com At first, I thought he was just cold. The casinoís air conditioning was pumped up, and it did feel a bit brisk. But then, he turned to the s

By: Dr Gary S Goodmanl Motivation l March 2, 2011 lViews: 353

It sounds a little masochistic, but I actually appreciate being rejected. No, I donít needlessly relish the sting of reproach, or eagerly welcome scornful criticism, per se. But, as a writer, a salesperson, and an entrepreneur, I have come to app

By: Dr Gary S Goodmanl Other l March 2, 2011 lViews: 258

Former General Electric CEO and legendary manager, Jack Welch, nailed the problem recently when he said thereís just too much beating around the bush and indirectness in corporate communications. People are more interested in not hurting each othe

By: Dr Gary S Goodmanl Sales l March 2, 2011 lViews: 232

Iíll always feel warmly about Conradís restaurant, in Glendale, California.

On the morning of the Northridge earthquake, Conradís was the only restaurant in town that opened for business, and stayed open until the last customer went home. (

By: Dr Gary S Goodmanl Customer Service l March 2, 2011 lViews: 219

I was speaking to the operator of a successful business the other day, asking him how he and his fellow franchisees earn their clients. He mentioned 10 ways: networking, referrals, and advertising are among them.

But one, he said, outperform

By: Dr Gary S Goodmanl Sales Teleselling l March 2, 2011 lViews: 228

Perhaps itís only fitting to mark the passing of one of my professors, Peter F. Drucker, by meditating on one of his favorite, and I believe, most important questions.

Whenever my classmates and I would boast about our products, our technolo

By: Dr Gary S Goodmanl Marketing l March 2, 2011 lViews: 241

At the end of this month, my television is going dark. Iím canceling my satellite TV contract, having fulfilled my one-year obligation.

I phoned my providerís service department, to make sure I was living up to my end of the bargain. I canít

By: Dr Gary S Goodmanl Customer Service l March 2, 2011 lViews: 253

Recently, I decided to enlarge my sales and marketing efforts through outsourcing, so I contacted a number of service bureaus about promoting my successful line of customer service and sales training videos. I have found very few organizations tha

By: Dr Gary S Goodmanl Career l March 2, 2011 lViews: 220

There have been, perhaps, six critical conversations Iíve had that have shaped my professional consulting career. One of them was with an operations manager at a division of Federal Express.

I had just completed a successful, nationwide trai

By: Dr Gary S Goodmanl Customer Service l March 2, 2011 lViews: 489

How can we consistently and cost-effectively exceed customer expectations in order to earn repeat business?

This is the challenge many organizations face, especially as competition increases. Smart companies have come up with a novel answer,

By: Dr Gary S Goodmanl Customer Service l March 2, 2011 lViews: 442